Dundee Deco

Return Policy

Overview

Our refund and returns policy is open/valid for 30 days. If 30 days have passed since your purchase, we are unable to accept your return or offer you a refund, exchanges, or store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dundeedeco.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded – All Sale items are ‘Final Sale’.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dundeedeco.com.

Return Address

Please send your returns, to the following address:

UNITED STATES – 4450 WITMER INDUSTRIAL EST STE 4, NIAGARA FALLS, NY 14305-1391

CANADA – 250 Trowers Rd, Unit 10, Woodbrige, ON, L4L 5Z6

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please ensure returns are sent with a trackable courier; we cannot guarantee your refund without tracking which will prove we have received your return.

PLEASE NOTE FOR ALL RETURNS, WE CHARGE A 15% RESTOCKING FEE, this is to cover picking, packing, boxing, and shipping your order; as well as unpacking and restocking the items into our warehouse.

Need help?

Contact us at sales@dundeedeco.com for questions related to refunds and returns.