Overview
Our refund and return policy is valid for 30 days, excluding samples and Outlet items. Returns, refunds, exchanges, or store credit cannot be processed after 30 days from the purchase date.
To qualify for a return, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required for all returns.
Note that samples and Outlet items are non-returnable and non-refundable.
Refunds
After receiving and inspecting your return, we will let you know via email about the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method.
Late or Missing Refunds
If your refund hasn’t arrived:
- Check your bank account.
- Contact your credit card company, as it may take time to process.
- Reach out to your bank for updates on processing times.
If you’ve followed these steps and still haven’t received your refund, contact us at sales@dundeedeco.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are considered Final Sale and cannot be refunded.
Exchanges
Exchanges are only allowed for defective or damaged items. To request an exchange, email us at sales@dundeedeco.com.
Return Address
Please send your returns to the appropriate address:
United States
4450 Witmer Industrial Est., Ste 4
Niagara Falls, NY 14305-1391
Canada
250 Trowers Rd., Unit 10
Woodbridge, ON, L4L 5Z6
Shipping Costs
Customers are responsible for all shipping costs, which are non-refundable. The shipping time for exchanges may vary depending on location. Use a trackable courier, as refunds cannot be guaranteed without proof of delivery.
Restocking Fee
A 15% restocking fee applies to all returns. This fee covers the costs of picking, packing, and restocking items in our warehouse.
Need Assistance?
For questions about refunds or returns, contact us at sales@dundeedeco.com.