Shipping Policy

Thank you for visiting and shopping with Dundee Deco. This Shipping Policy outlines the terms and conditions regarding the shipping of Orders.

Definitions
In this document, terms with initial capital letters have specific meanings defined under certain conditions. These definitions remain consistent whether used in singular or plural form.
For the purposes of this Disclaimer:

• Company: Referred to as “the Company,” “We,” “Us,” or “Our,” refers to Dundee Deco.
• Goods: Refers to the items offered for sale on the Service.
• Orders: Means a request by You to purchase Goods from Us.
• Service: Refers to the Website.
• Website: Refers to the Dundee Deco website, accessible at https://dundeedeco.com.
• You: Refers to the individual accessing the Service, or the company or legal entity on whose behalf the Service is being accessed or used.
  
  Shipping Policy for Orders within the Continental US and Canada
  Orders placed within the continental US and Canada are processed within 1-2 business days. Please note that Orders are not shipped on weekends or holidays. In cases of high order volume, there may be slight delays in shipment. If such delays occur, we will notify you via email or phone, and additional transit time may be required. Shipping charges are calculated at checkout based on the Goods and their quantity. The standard delivery time is typically 3-5 business days; however, delays may occasionally occur.
  Retail Orders over $500 qualify for free standard shipping, some conditions apply.
  Exception: long panels (2.7m) with shipping rate quoted on per order basis.
  
  Shipping Policy for Orders from the UK, EU, and Australia
  Only peel-and-stick wallpaper and wallpaper borders are available for shipment outside the continental US and Canada. For bulk Orders of other Goods, please contact us directly. Orders are processed within 1-2 business days and are not dispatched on weekends or holidays. Similar to other regions, high order volumes may result in delays, and you will be informed if your shipment is significantly delayed. Shipping rates are calculated during checkout based on the Goods and their quantity. The standard delivery time for international shipments is 10-15 business days, though delays may occasionally occur.
  
  Shipment Confirmation and Tracking
  Once your Order is shipped, you will receive a Shipment Confirmation Email containing tracking details. Tracking numbers are usually active within 24 hours of dispatch.
  
  Customs, Duties, and Taxes
  Dundee Deco is not responsible for customs duties or taxes applied to your Order. Any fees incurred during or after shipping, such as tariffs or taxes, are the customer’s responsibility.
  
  Damages
  Dundee Deco is not liable for products that are damaged or lost during shipping. If your Order arrives damaged, please contact the shipping carrier to file a claim. Retain all packaging materials and the damaged items to facilitate the claims process.
  
  Contact Us
  If you have any questions regarding this Shipping Policy, you can reach out to us through the following channels:
  • By visiting our Contact page at https://dundeedeco.com/contact/.
  • By emailing us at sales@dundeedeco.com.
  • By calling us at +1-877-243-3267.